Privacy Policy

Privacy Policy

Effective Date: Jan 1, 2026

This Privacy Policy explains how Transfer Warehouse (“we,” “us,” or “our”), a Federal Firearms Licensed (FFL) dealer operating in Arizona, collects, uses, discloses, and protects your personal information when you visit or use our website at https://www.transferwhs.com/ (the “Site”), interact with our services, or communicate with us. We are located at 13812 W Glendale Ave, Glendale, AZ 85307.

We are committed to protecting your privacy while complying with all applicable U.S. federal and state laws, including the Telephone Consumer Protection Act (TCPA) for SMS/text messaging, the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA) where applicable, the Gun Control Act of 1968 and related ATF regulations (including record retention requirements for firearms transfers), and other relevant privacy and consumer protection laws. This policy applies to information collected through the Site and our related services, such as firearm transfers, NFA item processing, and sales.

Please read this Privacy Policy carefully. By accessing or using the Site, you consent to the practices described here. If you do not agree, please do not use the Site.

1. Information We Collect

We collect the following categories of information:

Personal Information You Provide: Name, mailing and shipping address, email address, telephone number (including mobile), date of birth, government-issued identification details (e.g., driver’s license or state ID), payment information, and any other details you submit through forms, account creation, transfer requests, inquiries, or communications. For firearms-related transactions, we may collect information required by federal. law, such as details needed for ATF Form 4473 or NFA transfer paperwork (e.g., fingerprints or photos for eFile services).

Firearms and Regulated Transaction Information: Details about firearm transfers, NFA items (e.g., suppressors, short-barreled rifles), sales, background check data processed through the National Instant Criminal Background Check System (NICS), and related records. We collect this only as necessary to comply with ATF, federal, and state firearms laws.

Automatically Collected Information: IP address, browser type, device information, operating system, referring URLs, pages visited, time spent on the Site, and other usage data. We use cookies, web beacons, and similar tracking technologies for analytics, site functionality, and personalization (see Section 8 below).

Information from Third Parties: We may receive information from payment processors, shipping carriers, or background check systems as needed for transaction processing.

We do not knowingly collect personal information from children under 18. Our Site is not directed to children.

2. How We Use Your Information

We use your information to:

Process firearm transfers, NFA item applications (including eFile services), sales, and related services.

Communicate with you about your transactions, appointments, status updates, and customer support (including via email, phone, or SMS/text messaging where you have consented).

Comply with legal and regulatory obligations, including ATF recordkeeping (e.g., retaining ATF Form 4473 and NFA records for the period required by law, typically 20 years or the duration of our FFL), NICS checks, law enforcement requests, and trace requests.

Improve our Site, services, and customer experience.

Detect and prevent fraud, security issues, or illegal activity.

Send marketing communications (only with your prior consent, including for SMS).

Respond to your inquiries or exercise of rights.

3. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation.

We may share your information in these limited circumstances:

With service providers (e.g., payment processors, shipping carriers, web hosting, analytics providers, or NFA/eFile facilitators) who are, contractually obligated to protect your data and use it only for the services we request.

As required by law, including disclosures to the ATF, law enforcement, or courts for firearms compliance, background checks, or investigations.

In connection with a business transfer, merger, acquisition, or sale of assets (with notice where required by law).

With your explicit consent.

ATF-mandated records (such as Form 4473) are maintained separately and are not shared except as expressly permitted or required by federal firearms laws. We do not share NICS or sensitive firearms data beyond legal requirements.

4. SMS/Text Messaging Communications (TCPA Compliance)

We may send SMS/text messages for transactional purposes (e.g., transfer status updates, appointment reminders) or, only where you have provided prior express written consent, for marketing or promotional messages.

By providing your mobile number and consenting (e.g., via checkbox or explicit opt-in on our forms), you agree to receive recurring automated SMS messages from Transfer Warehouse at the number you provide. Consent is not a condition of purchase or any service. Message and data rates may apply. Message frequency may vary. Text “HELP” for help or “STOP” to cancel at any time (standard rates apply). You may revoke consent at any time by replying STOP or contacting us (see Section 12). We honor all opt-out requests promptly.

We comply with all TCPA, FCC, and CTIA guidelines, including clear disclosures, consent records, and no automated marketing texts without prior express written consent. Transactional texts (non-marketing) may be sent under the prior express consent exception where allowed.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption for sensitive data and secure servers. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described or as required by law. Firearms-related records (e.g., ATF Form 4473, NFA paperwork) are retained in accordance with ATF regulations (generally 20 years or the life of our FFL). Other data is deleted or anonymized when no longer needed, subject to legal obligations.

7. Your Privacy Rights

You may:

Request access to, correction of, or deletion of your personal information (subject to legal retention requirements for firearms records).

Opt out of marketing communications or SMS (as described above).

Object to or limit certain processing.

California Residents (CCPA/CPRA Rights): If you are a California resident, you have additional rights to know what personal information we collect, request deletion (subject to exceptions), opt out of any “sales” or sharing for targeted advertising (we do not sell data), and not be discriminated against for exercising these rights. To exercise these rights, contact us using the details below. We will verify your identity before responding. Authorized agents may submit requests with proper documentation.

Residents of other states with applicable privacy laws may have similar rights; contact us to inquire.

8. Cookies and Tracking Technologies

We use essential cookies for Site functionality, analytics cookies (e.g., Google Analytics) to understand traffic, and functional cookies for preferences. You can manage cookie preferences through your browser settings. We do not use tracking technologies for cross-site targeted advertising that would constitute a “sale” under CCPA.

9. Third-Party Links and Services

The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies.

10. International Users

Our Site is hosted and operated in the United States. If you access it from outside the U.S., your information may be transferred to and processed in the U.S., where privacy laws may differ from your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new effective date. Continued use of the Site after changes constitutes acceptance of the updated policy. We will provide additional notice for material changes where required by law.

12. Contact Us

For questions, requests, or to exercise your rights, contact us at:

Transfer Warehouse

13812 W Glendale Ave #2

Glendale, AZ 85307

Phone: 480-340-9519

Email: [email protected]

We will respond to verified requests within the timeframes required by applicable law.